Frequently Asked Questions
What are the shipping costs?
We ship all our orders within South Africa with The Courier Guy. If you order before 23:00, your package will be shipped the next day for free. This way you will receive your order quickly and without extra costs!
Is it possible to return?
Not completely satisfied? Don't worry! You can easily and quickly return your order within 30 days of receipt. We make sure the process goes smoothly, so you don't have to worry.
Can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track the progress of your delivery.
How can I choose the right size?
Use our size chart on the product pages to choose the right size. Not sure? Feel free to contact our customer service for advice.
Contact Us
Do you have a question?
At Macen, we are always here to help you. Do you have questions about our products, orders, or just want some fashion advice? Don't hesitate to contact us. Our friendly customer service team is here to support you and ensure you have the best shopping experience.
You can reach us by email at info@macen-capetown.co.za or by filling out the contact form.